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Technician Support Center
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Emergency Support
+234 800 FALCON (24/7)
Quick Help Categories
Technical Issues
Equipment problems, installation issues
Customer Relations
Customer complaints, communication issues
System & App
App bugs, system access problems
General Inquiry
Policy questions, general support
Frequently Asked Questions
How do I generate customer credentials?
Navigate to the active job in your Jobs page, click 'Generate Credentials' button. The system will create unique login details for the customer to use in their Starlink app.
What should I do if a kit is defective?
Mark the kit as defective in the job details, take photos of the issue, and contact technical support immediately. Do not attempt installation with faulty equipment.
How do I handle difficult customers?
Remain professional, document any issues in the job notes, and escalate to customer relations if needed. Never engage in arguments with customers.
Can I reschedule a job appointment?
Yes, contact the customer directly and update the job schedule in the app. For same-day changes, also notify dispatch via the support channel.
What if I can't access the installation location?
Document the access issue, contact the customer, and mark the job as 'Access Denied' with detailed notes about the problem.
How do I report safety concerns?
Immediately stop work and report safety issues through the emergency support channel. Safety is our top priority - never compromise on safety protocols.